We have a 30-day return policy, which means you have 30 days after confirmed delivery of your item to request a return.
To be eligible for a return:
The item must be unused, unopened, and in the same condition as received
In its original packaging
Proof of purchase is required
To initiate a return, you must contact us at tryvitala@gmail.com.
If approved, we will provide return instructions and a return address.
Our products are shipped from international fulfilment partners. Delivery times vary by destination and typically take 7–30 business days after shipment.
Once your order ships, we send a shipping confirmation email containing your tracking link.
Customers are responsible for:
Monitoring the tracking information provided
Checking order-related emails (including spam or promotions folders)
Allowing sufficient time for international delivery
An order is considered in transit until the carrier marks it as delivered.
Refunds, cancellations, or product condition claims cannot be processed while an order is still in transit.
If you experience any issue with your order — including delays, tracking concerns, or delivery questions — you must contact us first so we can assist and investigate.
Shipping delays may occur due to customs processing, carrier backlogs, weather conditions, or other factors outside our control.
If your order has not been delivered within 30 business days from shipment, you are required to contact us so we can review the tracking status and assist before any refund or dispute action is taken.
Filing a chargeback or payment dispute before contacting us or before delivery is completed does not constitute proof of non-delivery, damage, or defect.
Please inspect your order upon delivery and notify us within 7 days of receipt if:
The item is damaged
The item is defective
The wrong item was received
To process such claims, customers must provide:
Order number
Clear photos of the product and original packaging
Claims made before delivery, without supporting evidence, or outside the stated timeframe may not be eligible for a refund or replacement.
Due to hygiene, safety, and regulatory reasons, we do not accept returns for:
Personal care or wellness products
Consumable or ingestible items
Opened or used products
Promotional, discounted, or custom items
If you are unsure whether your item qualifies, please contact us prior to requesting a return.
We do not offer direct exchanges.
If eligible, returns must be completed first. A new order can then be placed separately.
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery.
Returned items must be unused, unopened, in original packaging, and accompanied by proof of purchase.
Return shipping costs may apply unless the item is defective or incorrect.
Once an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or card issuer.
If more than 15 business days have passed since refund approval, please contact tryvitala@gmail.com.
Subscriptions may be canceled at any time by contacting us.
Canceling a subscription:
Stops future charges only
Does not automatically cancel or refund orders that have already been processed or shipped
Refund eligibility for subscription orders follows the same delivery, inspection, and return conditions outlined above.
Customers agree to contact us directly and allow us a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute.
Chargebacks filed:
While an order is in transit
Without prior contact
Or for reasons inconsistent with the order’s delivery status
may be contested using carrier tracking records, delivery confirmation, customer communication logs, and this policy.