Some items in our store may be offered as subscriptions, pre-orders, or try before you buy. This policy explains how these purchase options work and how cancellations are handled.
When you purchase a subscription, you agree to receive recurring deliveries based on the frequency and duration selected at checkout.
By completing a subscription purchase:
You authorize us to store your payment details securely
You authorize us to charge your payment method automatically for each scheduled delivery
Subscription charges will continue unless the subscription is canceled
Some subscriptions may auto-renew at the end of their billing period unless canceled in advance.
Subscriptions can be canceled at any time by:
Using the link provided in your order confirmation email, or
Contacting us directly at tryvitala@gmail.com
Canceling a subscription stops future charges only.
It does not automatically cancel or refund an order that has already been processed or shipped.
Refund eligibility for subscription orders is governed by our Refund & Return Policy.
Customers are responsible for:
Reviewing subscription details before completing checkout
Monitoring order confirmation and billing emails
Canceling subscriptions before the next billing date if they do not wish to continue
Failure to cancel a subscription before a scheduled billing date does not qualify as an unauthorized charge.
When you purchase a pre-order, you are reserving an item that is not yet in stock or is scheduled for future availability.
Depending on the product:
We may charge the full amount at checkout, or
We may collect a partial deposit and charge the remaining balance before fulfillment
Pre-orders may be canceled only before fulfillment
Once a pre-order has been fulfilled or shipped, it can no longer be canceled, but may be eligible for return or refund in accordance with our Refund & Return Policy
Estimated fulfillment dates are not guaranteed and may change due to supplier or logistics delays.
For try before you buy purchases:
We authorize your payment method before shipping the item
You are given a specified evaluation period to decide whether to keep the item
If the item is not returned within the evaluation period, your payment method will be charged for the full amount.
Returned items must meet the conditions outlined in our Refund & Return Policy to be accepted.
By using any purchase option, you agree to:
Contact us directly and allow us a reasonable opportunity to resolve any issue
Review order confirmation emails and purchase details provided at checkout
Chargebacks or disputes filed:
Without prior contact
For subscription charges that were clearly disclosed
For orders already processed or shipped
may be contested using transaction records, order confirmations, subscription logs, and this policy.
If you have questions about subscriptions, pre-orders, or try before you buy purchases, please contact us at tryvitala@gmail.com before completing your order.